Oct 30, Hyundai Motor India and Tata Motors are tied at third position. Car market leader Maruti Suzuki India MSI has topped the after-sales customer service satisfaction among mass market brands for a record 16th consecutive year, as per global market research firm JD Power.
Oct 28, Country's largest car maker Maruti Suzuki and Japanese firm Honda have bagged the top spot for after-sales customer service in the recently conducted study by J D Power India Customer Service Index.
Honda and Maruti Suzuki ranked highest in the satisfaction, in a tie, with after-sales customer service among mass market, the study said. Korean auto maker Hyundai Motor and Tata Motors were ranked third as per the study. More than one-third of customers in Southern region indicate that their dealer implemented all 22 standards during service compared to just 19 per cent of customers in Northern region, it said.
Strong differences in customer behaviour, preferences and expectations of their after-sales experience contribute to the substantial disparity in the regional scores, it added. Percentage of customers who have indicated that their vehicles were returned washed and vacuumed has increased by 11 per cent as against the the numbers seen last year, it said.
The study also revealed that the dealers were improving their communication to customers as 89 per cent of them said they were reminded by dealership for vehicle service. The study is based on responses from 7, new vehicle owners who purchased their vehicle between May and August It is challenged by the Renault Duster, Maruti Suzuki S-Cross and the newly launched Nissan Kicks in the segment.
However, according to the JD Power Initial Quality survey, the Hyundai Creta has much more initial quality problems when compared to the Maruti Suzuki ph-vs.com: Devesh Mishra. Mar 23, · Maruti Suzuki launched the Vitara Brezza in India in March , and over the course of time, it has become the bestselling SUV in the country.
The company is now readying a facelift for the.
It is challenged by the Renault Duster, Maruti Suzuki S-Cross and the newly launched Nissan Kicks in the segment. However, according to the JD Power Initial Quality survey, the Hyundai Creta has much more initial quality problems when compared to the Maruti Suzuki ph-vs.com: Devesh Mishra. Mar 26, · The company offers 15 brands and over different types of cars ranging from people’s car Maruti to latest Life Utility Vehicle, Ertiga. The company employed over people in According to JD Power survey, Maruti ranks first in customer satisfaction and the company has been able to secure this title for 12 consecutive years. New-vehicle shoppers shifting gears to digital sources: JD Power Maruti Suzuki is the most considered brand among new-vehicle shoppers. ETAuto | November 09, , IST.
Nov 16, · While Maruti Suzuki maintains the top spot, Honda too locks horns for the No.1 spot! In , Maruti Suzuki India Ltd. just managed to retain its top ranking in the JD Power CSI – (India Customer Service Index) ph-vs.com: Shirish Deshpande. Jul 17, · JD Power: Maruti Suzuki tops customer satisfaction with dealer service.
Oncars India | November 1, PM IST. As per the latest CSI (Customer . Maruti S-Cross, Toyota Innova & Mahindra Bolero are India’s best quality cars: JD Power. Posted on February 1, by Devesh Mishra.
Leading consumer insights, advisory services, data and analytics solutions company JD Power has released its India Initial Quality Study. The survey focuses on the initial quality of cars and the feedback Author: Devesh Mishra.
Leading consumer insights, advisory services, data and analytics solutions company JD Power has released its India Initial Quality Study. The survey focuses on the initial quality of cars and the feedback is taken directly from buyers.
All problems are summarized as the number of problems per vehicles (PP), with lower PP scores indicating a lower [ ]Author: Devesh Mishra.